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Frequently Asked Questions

Here are some of our frequently asked questions. If you feel there is some information missing on our page, get in touch and we'll try and answer your question.

For training queries please contact – training@leedsnightline.co.uk
For general queries please contact – external@leedsnightline.co.uk

What are your phone numbers?

Our phone numbers are as follows:

0113 380 1381 for our listening service
0113 380 1380 for our information service

If you study at Leeds University, Leeds Beckett University or Leeds Trinity you can also find Leeds Nightline's numbers on your student cards!

When are you open?

We are open every night of Leeds University term times including weekends. For this academic year (2016/17) these dates are the following:

  • Saturday 17th September 2016 - Friday 9th December 2016
  • Monday 9th January 2017- Friday 24th March 2017
  • Monday 24th April 2017 - Friday 16th June 2017

We are currently working towards being open for other institutions' term dates as well if they don't match the above dates. Any changes will be included here.

What does it cost me to contact the Nightline service?

Our phone numbers are standard geographic numbers for the UK, the cost of calling these numbers will depend on your phone provider and whether you use a landline or mobile. Most mobile providers include standard geographic numbers in their minute packages and so contacting our phone service may be free. The instant messaging service and email is free and available to anyone with access to the internet. If you use these services on a mobile device, you may incur a cost if you are accessing the internet using mobile data instead of wifi. This cost will be dependent on your call plan.

Can you call me back?

Unfortunately, we are not able to make return calls or accept reverse charge calls. Our e-Nightline services (Instant messaging and email) are free and available to anyone with access to the internet.

How do you start an Instant Messaging conversation with a volunteer?

You can start the chat by clicking on the image on the e-Nightline page. The IM service is open between 8pm and midnight. If you are having trouble with the image, you can follow this link here.

Why ring Nightline?

There are lots of reasons why you might want to call us. If something is on your mind, you're struggling with anything or just need a chat, we're here to listen and support you.

We've also got information on just about everything you need to know as a student in Leeds...and if we don't have the information to hand, we'll try to find it for you.

Who rings Nightline?

All kinds of students ring Nightline to talk about a range of topics; there is no typical caller. From requests for late night bars, to someone who is lonely and wants to hear a friendly voice; we're here to listen and support all students.

What's being a volunteer all about?

Volunteering for Nightline is to support students in Leeds. For more information, look at our Volunteering page.

Who are Nightliners?

Nightline is staffed entirely by student volunteers and coordinated by a dedicated committee. They are all students from higher education institutions in Leeds.