When there's something on your mind, big or small, we're here to listen and to give you the time and space to talk things through.
So when you're under pressure, making a decision, facing a crisis, feeling down, or just need to chat about something, give us a try it might just help.
We believe that keeping things between the caller and volunteer is essential to creating a safe environment for a caller to talk about their feelings. We don't share anything you say with anyone else, with a few exceptions:
- If you ask us to contact the emergency services, we can do that for you
- If we receive a call about acts of terrorism or bomb threats
- If you threaten the safety of our volunteers or discuss the threat or actual harm to another individual
- If we believe there is a child protection issue
Both you, the caller, and the volunteer will remain anonymous. Some callers find it easier to share a first name to help facilitate the conversation and volunteers may also provide a name to help the caller feel at ease. No identifying information is recorded. Our service is designed so that we do not see the number of someone calling, or the source of an email or instant message.
We feel it is important that the caller is completely in control of the conversation. This means our volunteer are trained to ask open questions to enable you to talk freely. We will not lead the conversation in any particular direction or take control.
Our volunteers do not give advice. We will not tell you what to do, our aim is to provide support and create a space where you can work things through yourself.
Our volunteers will never judge what you are talking about. We will always respect your opinions and decisions.
Here all night
Nightline is open from 8pm to 8am during term time. You can call any time of night; whether it's for information or just to talk.